Sending SMS to the on-call technician only for critical alarms

[DataForge]

We monitor three remote pump stations with Omnivex SCADA. At night there is no operator in the control room, just one technician on call at home. We'd like him to receive an SMS for things like pump trip, high level in the wet well, or power failure, but not for every minor alarm (filter differential pressure, door open, etc.).
I saw the SMS Editor but I'm not sure how to connect it to specific alarms. What do I need from our SMS provider, and how do I avoid sending him 50 messages a night?

[Technical Support]

The setup has two parts: the SMS account in the SMS Editor, and a per-alarm switch in the Alarm Editor. Because the switch is per alarm, you have full control over which alarms send an SMS.
1. SMS Editor
Go to Insert > Alarm Management > SMS Editor and fill in:
- UserName and Password: the account details from your SMS provider
- SMS Title: the sender name shown on the phone (depends on what your provider allows)
- Receive TelNumber: the on-call technician's number
From your provider you need an account that can be used by an application, and the sender name approved if required.
2. Choose the alarms
In the Alarm Editor, set SMS Active to True only on the alarms that should wake someone up: pump trip, high wet-well level, power failure. Leave it False for door open and filter alarms. They'll still appear on the alarm panels and in the logs.
3. Use Level and Description
Give each alarm a clear Description ("PS2 wet well HIGH"), since that's what the technician reads on a small screen at 3 a.m. Use Level to mark which alarms are critical, and agree with the team that only critical levels get SMS.
4. Avoid repeated messages
If an alarm keeps triggering and clearing, the technician gets a message each time. Review the alarm's Condition and Value, and the tag's filtering, before enabling SMS on it.
5. Test and review
Send a test during the day, then review the night's alarms with Alarm Report after the first week and adjust.
Documentation: https://greensoft.ai/documentation/o...tem-interface/