Alarms appear on the screen but no email is sent

[LogicAutomation]

I configured high-pressure and low-level alarms for our boiler room in the Alarm Editor. They work: they show on the Server Alarm Panel and on the clients. Now the maintenance manager wants to get an email when they trigger, especially at night.
I filled in the Email Editor with our company mail server and the manager's address, but no email ever arrives, not even in spam. I don't see any error message. What am I missing?

[Technical Support]

For an alarm email, two things must be in place: the mail settings, and the email flag on each alarm. The second is the one most often missed.
1. Enable email on the alarm
Open the Alarm Editor, select each alarm that should send an email and set E-mail Active to True. This is set per alarm, so the Email Editor alone doesn't send anything. Save the project afterwards.
2. Check the Email Editor fields
Go to Insert > Alarm Management > Email Editor and review:
- E-mail Name: the sender account
- Password: the password of that account
- Host and Port: exactly as your mail provider specifies
- Recipient E-mail Name: the maintenance manager's address
3. Common mail-server issues
- Many company mail servers don't allow sending from unknown applications. Ask IT whether the SCADA server's IP is allowed to send through the mail server, or whether a dedicated account is needed.
- Some providers require an app-specific password instead of the normal one.
- Check that the SCADA server can reach the mail server's port through the firewall.
4. Test
Trigger a test alarm on a non-critical tag (for example, temporarily change the alarm Value) and watch for the email. Remember to set the value back.
Night coverage
Email depends on someone reading it. For critical alarms at night, consider also enabling SMS Active with the SMS Editor. Use the alarm Level to decide which alarms deserve which channel, so the manager doesn't get every minor alarm.
Documentation: https://greensoft.ai/documentation/o...tem-interface/