Can the shift supervisor assign missing downtime reasons from Shift Monitoring?

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  • DataForge
    Junior Member
    • 11.08.2025
    • 15

    #1

    Can the shift supervisor assign missing downtime reasons from Shift Monitoring?

    At the end of each shift our supervisor reviews the shift on SHIFT MONITORING before the handover. Some stops are shown in a different color on the Shift Status strip and the Downtimes list says "No reason" for them, usually short stops that the operator did not explain on the kiosk.
    Right now the supervisor writes down the times, goes to the DOWNTIMES page, searches for the same records and enters the reasons there. With three lines this takes a lot of time at shift change. Is there a way to enter the reason directly from the SHIFT MONITORING page? And will the OEE of the shift change after the reason is entered?
  • Technical Support
    Senior Member
    • 11.08.2025
    • 105

    #2
    Yes, you can assign the reason directly on SHIFT MONITORING, in two places:
    1. Shift Status strip – the hint next to the title says "click a stop without a reason to assign one". Clicking a stop without a reason on the strip opens the reason dialog for that downtime record.
    2. Downtimes list (bottom of the page) – in the Cause column, stops without a reason show an Assign Reason › link. Clicking it opens the same dialog.
    The dialog shows the machine, the product and the local start time of the stop, so the supervisor can confirm it is the right record. After saving, the page refreshes, the stop gets the color of its category (planned or unplanned), and the supervisor's name appears in the Approved By column.
    Effect on OEE
    Yes, the shift figures are recalculated. The legend above the Downtimes list shows the totals for Unplanned, Planned and No reason minutes. When a stop gets a cause from a planned category, it moves from the unplanned side to planned downtime, and Availability for the shift changes accordingly. Stops with unplanned causes stay in unplanned downtime.
    Permissions
    The user needs Write permission for DOWNTIMES in their role. With Read permission the list is visible, but the reason cannot be assigned.
    This way the supervisor can close all open reasons in one pass during the handover.
    Documentation: https://greensoft.ai/documentation/p...ser-interface/

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