Can operators acknowledge alarms with a comment from the web interface?

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  • SignalFlow
    Junior Member
    • 21.10.2026
    • 7
    #1

    Can operators acknowledge alarms with a comment from the web interface?

    In the old desktop client our operators acknowledged alarms and wrote a short note about what they did. Now we are moving to the web version, and the maintenance manager wants the same thing: every critical alarm should be acknowledged with a short explanation, and later we want to see who acknowledged it and when.
    I found the LIVE > ALARM page with the list of active alarms, but one of our operators gets the message "You are not allowed to acknowledge alarms." when trying. Is acknowledgment supported in the web version, and what permission is needed?
    Tags: None
    • Technical Support
      Senior Member
      • 11.08.2025
      • 105
      #2
      Yes, acknowledgment with a message is supported on LIVE > ALARM.
      How to acknowledge
      1. Open LIVE > ALARM. The list shows active alarms with Level, Alarm Tag, Trigger Value, Trigger Condition, Real Value and Trigger Time.
      2. In the Ack column, click Acknowledge for the alarm.
      3. In the Acknowledge alarm window, type a message (optional, with a maximum length) and click Send.
      4. The acknowledgment is sent to the Proveris server, and the list updates within a few seconds. The Acknowledgment Message and Acknowledgment Time columns are then filled.
      About the error message
      "You are not allowed to acknowledge alarms." means the user's role does not have write permission for this page. Open USERS > ROLES, edit the operators' role and set the live alarm page to Write. Keep Read for users who should only watch the list.
      Other messages you may see
      - "This alarm is already acknowledged." – someone else was faster.
      - "The alarm is no longer active." – the condition cleared before the acknowledgment.
      - "ProverisServer is not running; the acknowledgment could not be sent." – check the server first.
      Making the message mandatory
      The message field is optional in the interface. If your procedure requires a note for critical alarms, make it part of the operator instructions and check it in the alarm section of the reports.
      Documentation: https://greensoft.ai/documentation/p...ser-interface/

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