Kiosk won't accept wastage: "No active work order"

[PlantInsight]

Our operators count rejected parts in a bin and enter the number at the end of each hour. On the kiosk Wastage screen, some of them get "No active work order. Start a work order before entering wastage." even though the machine is clearly running and producing.
Others manage to enter it, but then they say the Quality value on the dashboard doesn't change. We used to type scrap directly into the old desktop client. What is the correct flow in the web version so that wastage is counted in Quality?

[Technical Support]

In the web version, wastage is recorded against the active work order on the machine. That is why the kiosk asks for one: without a running work order there is nothing to attach the scrap to.
Correct flow on the kiosk
1. Open Work Orders from the kiosk menu.
2. Find the order (search by code or product name) and press START. Its status changes and it becomes the Active work order for that machine.
3. Go to Wastage, enter the quantity on the keypad and save. You'll see "{n} wastage units saved successfully", and the screen shows Total wastage of the work order.
4. Use PAUSE for interruptions and END only when the order is complete; ending cannot be undone.
Why some entries don't affect Quality
Check two things:
- Machine selection. If the operator is on the wrong machine (see Change machine), the wastage goes to that machine's work order.
- Where you're looking. The kiosk dashboard's Wastage / Reject card and the Quality rate for the current shift are the quickest check. In Shift Monitoring you'll also see Shift Wastage per job order.
Avoiding the problem
The root cause is usually that the work order was never started when the machine began producing. If your work orders come from planning, ask the shift supervisor to make "START before first part" part of the routine. You can also see in Shift Monitoring's timeline where the machine was running with "No job order".
Documentation: https://greensoft.ai/documentation/p...ser-interface/