Why must we type a message to acknowledge alarms, and where can we see it later?

[SystemPulse]

We started using Logiphase for our main distribution panels. When an over-current or voltage alarm comes in, the maintenance technician acknowledges it on the Alarms page. The system always asks for a message before the acknowledgement is accepted, and some colleagues just type "ok" or "." to get rid of the dialog.
Our energy manager wants to use these messages to understand what happened, but he doesn't know where to find them afterwards. Is there a way to see who acknowledged which alarm, when, and with what comment, for example for last month? And is it possible to turn off the required message?

[Technical Support]

The required message is intentional: in Logiphase, acknowledging an alarm means confirming that someone has looked at it, so the acknowledgement is stored together with who, when and the message. This makes the alarm history useful for later analysis.
Where to find the acknowledgements
1. Alarms page: the table shows each alarm with name, analyzer, description, time and the acknowledgement details. Use the search box and the group selector to narrow it down.
2. Reports > Alarm Logs: choose the time range (for example last month). The report lists alarm occurrences with their values and acknowledgement details, and it can be exported as PDF, XLS or CSV.
3. Reports > Event Logs: acknowledgements are also written to the event log together with sign-ins/sign-outs and value writes, so you can see the actions of a specific user.
Making the messages meaningful
We don't recommend removing the message. Instead, agree on a short format with the team, for example:
- *Cause*: "motor start", "capacitor stage fault", "grid dip"
- *Action*: "checked on site", "reset breaker", "work order opened"
A message like "Grid dip – no action" or "Cap stage 3 fault – maintenance informed" takes only a few seconds and makes the monthly Alarm Logs report much more valuable for your energy manager.
Also check your alarm severities (critical, warning, info) in Development > Alarms. If technicians acknowledge many alarms with "ok", some of them may be set too sensitively and could be moved to info level.
Documentation: https://greensoft.ai/documentation/l...se-ems/alarms/